FAQ's
Dive into the world of Soul of Drama with answers to your most frequently asked questions. Uncover the details about our unique jewellery collections, discover care tips, and find solutions to common queries
FAQs
What is Soul of Drama and what makes your jewelry unique?
Soul of Drama is a fashion jewelry brand that meticulously curates a selection of high-quality fashion jewelry. Our collection features premium pieces sourced from both India and abroad, drawing inspiration from the captivating drama of life. Every piece is thoughtfully curated to encapsulate the spirit of individuality and self-expression, transforming each item into a unique statement of personal style.
Where can I purchase Soul of Drama jewelry?
You can shop our exquisite jewelry collection directly on our website at www.soulofdrama.com. We also occasionally participate in pop-up events and collaborations—stay tuned for announcements on our social media platforms!
How can I care for my Soul of Drama jewelry?
To maintain the beauty of your jewelry, we recommend avoiding exposure to harsh chemicals, perfumes, and moisture. Clean your pieces with a soft, dry cloth, and store them in a jewelry box or pouch when not in use.
Do you offer international shipping?
Yes, we do! We offer international shipping to bring the drama of our jewelry to customers worldwide. Shipping rates and delivery times may vary, so please check our Shipping Policy for more details.
What is your return and exchange policy?
We want you to love your Soul of Drama jewelry. If you're not satisfied with your purchase, you can refer to our Returns and Exchanges Policy for information on how to initiate a return or exchange within 1 day of receiving your order.
Can I customize or personalize a piece of jewelry?
At this time, we don't offer customization services. However, we continually introduce new collections, so you may find a piece that resonates with your unique style. Stay connected with us on social media for updates on our latest releases!
How do I contact Soul of Drama customer support?
You can reach our dedicated customer support team by emailing customercare@soulofdrama.com. We strive to respond to inquiries within 1 business day and are here to assist you with any questions or concerns.
Do you have a physical store or showroom?
Currently, we operate exclusively online. You can explore our collections and make purchases directly through our website. Stay updated on any future physical store openings or pop-up events through our social media channels.
Are Soul of Drama pieces suitable for sensitive skin?
We curate collection that is made of premium materials. Most of our collection is made of metal alloys and are gold/silver plated to minimize the risk of irritation. If you have specific metal allergies, please review our product descriptions before making a purchase.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, PayPal, UPI, Paytm etc and other secure payment gateways. Rest assured; your payment information is handled with the utmost security.
Can I cancel or modify my order after placing it?
We process orders quickly to ensure timely delivery. Unfortunately, once an order is placed, we are unable to cancel or modify it. Please double-check your order before completing the purchase.
How can I track my Soul of Drama order?
Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view the order status and tracking information.
Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping services. However, our jewelry comes in elegant packaging that is ready for gifting. You can add a personalized note during the checkout process.
How do I determine my ring size when shopping online?
Ring sizes are mentioned in the description with dimensions especially for bands. We offer a collection of Free Size & adjustable rings too. You can also visit a local jeweler for a professional sizing.
Are the colors of the jewelry accurate to what is shown on the website?
We strive to display accurate colors, but slight variations may occur due to monitor settings and photographic lightings. Feel free to contact our customer service for additional information or assistance.
What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials, including brass gold-plated alloys, semi-precious and genuine gemstones. Each product description provides detailed information about the materials used.
How can I care for my jewelry to ensure longevity?
Refer to our jewelry care guide for tips on cleaning and storing your pieces. Avoid exposure to harsh chemicals, perfumes, and extreme temperatures to maintain the beauty of your jewelry.
Are your products nickel-free and hypoallergenic?
We source curated products that are premium in quality and silver/gold plated keeping in mind skin sensitivity in mind. If you have specific concerns, contact our customer service for personalized assistance.
Are there any ongoing promotions or discounts?
Discover exciting promotions and special offers regularly showcased on our homepage for your convenience. For exclusive deals and updates, we encourage you to subscribe to our newsletter.